Privacy Policy

Last Updated: 12 August 2025

At ZEHN56, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit zehn56.com, purchase our products, or interact with our services.

We believe in transparency about our data practices and your rights regarding your personal information. This policy applies to all interactions with ZEHN56, including our website, digital products, and physical merchandise.

What This Policy Covers

This policy describes:

What information we collect and why
How we use and protect your information
Your rights and choices regarding your data
How to contact us with questions or concerns

If you have questions about this policy or our privacy practices, please contact us at hello@zehn56.com.

Information We Collect
How We Use Your Information
How We Share Your Information
Your Privacy Rights
Data Security and Storage
Cookies and Tracking Technologies
Third-Party Services
International Transfers
Children's Privacy
Changes to This Policy
Contact Information

1. Information We Collect

We collect information in three main ways: information you provide directly, information we collect automatically, and information from third-party sources.

1.1 Information You Provide

Account and Purchase Information When you create an account or make a purchase, you provide:

Name and contact information (email, phone number)
Billing and shipping addresses
Payment information (processed securely by our payment providers)
Communication preferences for newsletters and updates

Communication Information When you contact us, we collect:

Your messages and correspondence
Support ticket details and responses
Survey responses and feedback
Newsletter subscription preferences

1.2 Information We Collect Automatically

Device and Usage Information When you visit our website, we automatically collect:

IP address and general location information
Browser type and version
Operating system and device information
Pages visited and time spent on our site
Referral sources (how you found us)
Download and interaction history with our digital products

Technical Information We use various technologies to collect this information:

Cookies: Small data files stored on your device for site functionality and preferences
Log Files: Server records of website activity and technical details
Analytics Tools: Services that help us understand how visitors use our site

1.3 Information from Third Parties

We may receive information from:

Payment Processors: Transaction details and payment status from PayPal and other providers
Analytics Services: Aggregated usage data from Google Analytics and similar tools
Email Services: Delivery and engagement data from our email marketing platform

2. How We Use Your Information

2.1 Order Processing and Customer Service

Essential Business Functions We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Handle returns, refunds, and exchanges
Maintain accurate records of your purchases

Digital Product Delivery For digital products, we use your information to:

Send secure download links to your email
Track download attempts and prevent abuse
Provide technical support for digital files
Manage your product licenses and usage rights

2.2 Communication and Marketing

With Your Consent We may use your contact information to:

Send newsletters about new products and updates
Share educational content about nature photography and wellness
Notify you about special offers and promotions
Conduct customer surveys and gather feedback

You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

2.3 Website Improvement and Security

Site Optimization We analyze usage data to:

Improve website functionality and user experience
Identify and fix technical issues
Develop new features and products
Understand customer preferences and behavior

Security and Fraud Prevention We use information to:

Detect and prevent fraudulent transactions
Protect against spam and abuse
Monitor for security threats
Verify customer identity when necessary

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information in specific circumstances and with trusted partners.

3.1 Service Providers

Essential Business Partners We share information with companies that help us operate:

Payment Processors: PayPal and other payment services handle transaction processing
Print Partners: Printify, Gelato and other fulfillment services produce and ship physical products
Email Services: Marketing platforms that send newsletters and order confirmations
Analytics Providers: Services that help us understand website usage and performance

Data Processing Agreements All service providers are required to:

Protect your information with appropriate security measures
Use your data only for specified purposes
Delete or return your data when no longer needed
Comply with applicable privacy laws

3.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with subpoenas, court orders, or legal processes
Respond to government requests or investigations
Protect our rights, property, or safety
Prevent fraud or other illegal activities

3.3 Business Transfers

If ZEHN56 is acquired, merged, or sells substantial assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your data.

4. Your Privacy Rights

4.1 General Rights

Access and Control You have the right to:

Know what personal information we have about you
Request corrections to inaccurate information
Ask us to delete your personal information
Object to certain uses of your information
Request a copy of your data in a portable format

Communication Preferences You can:

Unsubscribe from marketing emails at any time
Update your contact preferences in your account
Choose which types of communications you receive

4.2 Rights for EU Residents (GDPR)

If you're located in the European Union, you have additional rights under GDPR:

Enhanced Access Rights

Right to detailed information about how we process your data
Right to object to processing based on legitimate interests
Right to restrict processing in certain circumstances
Right to data portability for information you provided

Legal Basis for Processing We process your information based on:

Contract Performance: Fulfilling orders and providing services
Legitimate Interests: Improving our services and preventing fraud
Consent: Marketing communications and optional features
Legal Obligations: Tax records and regulatory compliance

4.3 Rights for California Residents (CCPA)

If you're a California resident, you have the right to:

Know what personal information we collect and how it's used
Delete your personal information (with certain exceptions)
Opt out of the sale of personal information (we don't sell data)
Non-discrimination for exercising your privacy rights

4.4 How to Exercise Your Rights

To exercise any privacy rights:

Email us at hello@zehn56.com with "Privacy Request" in the subject line
Include your name and email address associated with your account
Specify which rights you'd like to exercise
We'll respond within 30 days (or as required by applicable law)

5. Data Security and Storage

5.1 Security Measures

Technical Safeguards We protect your information through:

Secure servers with encryption (SSL/TLS)
Regular security updates and monitoring
Access controls limiting who can view your data
Secure backup systems and disaster recovery plans

Organizational Safeguards Our team follows:

Privacy training and security protocols
Regular review of access permissions
Incident response procedures
Third-party security assessments

5.2 Data Retention

How Long We Keep Your Information

Order Information: Maintained for 7 years for tax and legal requirements
Account Data: Kept until you request deletion or close your account
Website Analytics: Aggregated data retained for 2 years
Marketing Data: Until you unsubscribe or request deletion

Deletion Process When we delete your information, we:

Remove it from active systems and backups
Ensure third-party partners delete their copies
Maintain anonymized data for analytics only when legally permitted

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies Required for basic site functionality:

Shopping cart and checkout process
User authentication and account access
Security and fraud prevention
Site preferences and settings

Analytics Cookies Help us understand site usage:

Page views and visitor behavior
Popular content and user paths
Performance metrics and error tracking
A/B testing for site improvements

Marketing Cookies Support our marketing efforts:

Advertising effectiveness measurement
Social media integration features
Personalized content recommendations
Email campaign performance tracking

6.2 Managing Your Cookie Preferences

Browser Controls You can control cookies through your browser settings:

Block all cookies (may affect site functionality)
Delete existing cookies
Set preferences for specific websites
Receive notifications when cookies are set

Our Cookie Preferences We respect your choices and provide:

Clear information about cookie purposes
Easy opt-out options for non-essential cookies
Regular review of our cookie practices
Updates when we add new tracking technologies

7. Third-Party Services

7.1 Payment Processing

PayPal and Other Providers We use secure payment processors to handle transactions:

Your payment information goes directly to the processor
We don't store complete credit card numbers
Payment data is protected by industry-standard encryption
Each processor has their own privacy policy governing their use of your data

7.2 Analytics and Marketing Tools

Google Analytics Helps us understand website usage through:

Anonymized visitor behavior tracking
Site performance measurement
Marketing campaign effectiveness
You can opt out using Google's opt-out tools

Email Marketing Our email service providers help us:

Send newsletters and order confirmations
Track email delivery and engagement
Manage subscription preferences
Ensure compliance with anti-spam laws

7.3 Print-on-Demand Partners

Printify and Fulfillment Services For physical products, we share necessary information to:

Process and produce your orders
Calculate shipping costs and delivery times
Track order status and handle customer service
Manage returns and quality issues

8. International Transfers

8.1 Data Transfer Locations

Where Your Data Goes Your information may be processed in:

Chile: Where ZEHN56 is based (Aanberg Ltda headquarters)
United States: Where some of our service providers operate
Other Countries: Where our print partners and technical services are located

8.2 Transfer Safeguards

Protection Measures When transferring data internationally, we ensure:

Adequate legal protections through standard contractual clauses
Service providers maintain appropriate security standards
Compliance with local privacy laws in destination countries
Your rights remain protected regardless of where data is processed

9. Children's Privacy

9.1 Age Restrictions

Minimum Age Requirements

Our services are not intended for children under 16
We do not knowingly collect information from children under 16
If you're under 18, please get parental consent before using our services

9.2 Parental Controls

If We Learn We Have Child Data

We will delete it immediately upon discovery
Parents can contact us to review, update, or delete their child's information
We encourage parents to monitor their children's online activities

10. Changes to This Policy

10.1 Policy Updates

When We Update This Policy We may change this policy to reflect:

New features or services we offer
Changes in privacy laws or regulations
Improvements to our data practices
Feedback from customers and privacy advocates

10.2 How We Notify You

Communication About Changes

Email Notification: For significant changes that affect your rights
Website Notice: Prominently displayed for all policy updates
Version History: Available to show what changed and when
Grace Period: Time to review changes before they take effect

11. Contact Information

11.1 Privacy Questions

How to Reach Us For questions about this Privacy Policy or our data practices:

Email: hello@zehn56.com
Subject Line: Privacy Policy Question

Response Time: We typically respond within 24 hours during business days.

11.2 Formal Privacy Requests

Data Subject Requests For formal requests to access, correct, or delete your data:

Email: hello@zehn56.com
Subject Line: Privacy Rights Request

What to Include:

Your full name and email address
Specific request (access, correction, deletion, etc.)
Any relevant account or order information
Verification of your identity may be required

11.3 Business Address

Aanberg Ltda
Colon 352, OF. 318
1710047 La Serena
Chile

11.4 Data Protection Officer

For complex privacy matters or complaints that haven't been resolved through regular customer service:

Email: hello@zehn56.com
Subject Line: Data Protection Officer

Effective Date: This Privacy Policy is effective as of 12 August 2025 and was last updated on 12 August 2025.

At ZEHN56, protecting your privacy is as important to us as creating beautiful moments of natural tranquility. We're committed to being transparent about our practices and giving you control over your personal information.